FAQ

How can I pay for my purchases?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. You don't need a Paypal account to pay with a credit card but, if you already do, you can pay using your PayPal balance.

Card logos

You may also pay with a personal or cashier's check or postal money order but I can't process your order until payment has cleared my bank; this is going to slow down the process but if you're not in a hurry, that's fine.

If you're really uncomfortable with using Paypal I can process your credit card through Square (the credit card processor I use for wholesale and craft shows). Let me know what you'd like to order on the Contact page email form and I'll send an email invoice through Square. You'll be given a link to their secure site where you'll enter your credit card information. Square will let me know that you've paid and that it's OK to ship your items.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number. PayPal tells us that you've paid and we ship your order; we get your money through PayPal later. If you decide you want me to invoice through Square, it's the same—I don't see your credit card information and Square will let me know when your payment goes through. 

 

Shipping

I ship daily via USPS—First-Class, Parcel, or Prority Mail to locations within the U.S. and First-Class International to Canada, Australia, EU Countries, and Japan. If you're located in another country not listed here, please contact me for shipping costs to your location.

If you need your items quickly, I'll be happy to upgrade your package to Priority. Email me first so I can provide accurate shipping costs to your location.

Shipping is to the address you have on file with Paypal; please double check it to make sure it's correct. If your package is returned because of an undeliverable address, I cannot resend it without paying additional postage. You are responsible for any additional fees.

International customers/Customs Fees
International packages may be subject to import taxes, duties, or customs clearance fees imposed by the destination country. As the buyer, you are responsible for paying these additional costs if applicable. As a seller, I work in compliance with the import laws and regulations of the countries I'm shipping to. This includes accurately representing the contents of your package. I cannot mark your package as a  “gift” on a customs declaration form so you can avoid customs fees. 

Please be aware that I'm not allowed to ship my lavender sachets internationally due to restrictions on plant products by foreign countries.

 

Returns

The items I sell are created from vintage materials and I make every effort to inspect materials for damage prior to working with them. But, because of their age, you can expect minor wear, imperfections, and fragility. Any noticeable flaws will be mentioned in the item description. However, if I miss something or you're otherwise unhappy with your purchase, please let me know. Refunds will be issued after the item is returned to me in it's original packaging and condition within 10 days.

There are no returns on digital downloaded embroidery patterns. If you have questions, please email me prior to ordering.

 

Wholesale/Consignment

Wholesale prices are available to retail shop owners only and only on handcrafted items. In order to keep prices reasonable on vintage items I don't mark them up enough to make a profit at wholesale. Please contact me for additional information on wholesale or consignment sales.

 

Where else can purchase your products?

Look for Primrose Design products at the following retail locations and find me at craft events in the Scranton/northeast Pennsylvania area (they'll be posted on the events calender when dates are confirmed).

Arts Plus Gallery, 704 Haddon Avenue, Collingswood, NJ 08108

Everhart Museum Gift Shop, 1901 Mulberry Street, Scranton, PA 18510

Hillside Mercantile @ The Lands at Hillside Farms, 65 Hillside Road, Shavertown, PA 18708 

Kaly Clothing, 37 West Gay Street, West Chester, PA 19380

Silver Lining, 5 Church Street, Mount Holly, NJ 08060

Vintage Jewelry Design, Brickerville House Specialty Shops, 2 East 28th Division Hwy, Lititz, PA 17543